Workplace Training for Small and Medium Businesses
Practical training for workers and managers — delivered face-to-face or online.
Ensure your employees, managers and leaders are trained in key workplace policies and procedures with practical modules designed to support safer workplaces, stronger managers and clearer compliance outcomes.
Overview
Workplace training that helps prevent problems before they start
Good training does more than tick a box.
- It helps workers understand what is expected of them.
- It helps managers respond properly when issues arise.
- It helps businesses reduce risk, improve workplace culture, and strengthen compliance.
At AHR, training can be delivered face-to-face or online and tailored to your workplace policies, reporting pathways, legislative obligations and operational realities.
Why Choose AHR
Why businesses engage AHR for workplace training
Practical and easy to understand
We explain workplace obligations in plain English so workers and managers understand what the training means in the real workplace.
Built for small and medium businesses
Our training is designed for practical business use, not overcomplicated theory or generic compliance content.
Face-to-face or online delivery
We can come to your workplace or deliver training online to suit your team, locations and operations.
Tailored to your workplace
Training can be customised to your policies, procedures, industry risks and the issues most relevant to your business.
Training for workers and managers
Where appropriate, workers and managers can receive separate training aligned to their responsibilities.
Training Modules
Our Workplace Training Modules
Overview: Social media use can create real workplace issues when workers post inappropriate content, disclose confidential information, damage the reputation of the business, or engage in online behaviour that affects colleagues or stakeholders.
Worker Training
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- what social media and online communication platforms are covered by workplace expectations
- acceptable and unacceptable online behaviour
- the importance of confidentiality and privacy
- when social media use can affect the workplace
- how to engage online respectfully and professionally
Manager Training
- how to respond to social media issues consistently
- manage online misconduct concerns
- reduce reputational risk
- apply workplace policies when online behaviour affects the business
Overview: This module helps businesses create a respectful workplace by educating workers and managers about bullying, unlawful discrimination, and victimisation.
Worker Training
- what workplace bullying is
- the difference between direct, indirect, and cyberbullying
- what unlawful discrimination and victimisation can look like
- expected behaviour in the workplace
- how to raise concerns and support a respectful work environment
Manager Training
- identify and respond to concerns early
- understand the difference between bullying and reasonable management action
- role model expected behaviour
- monitor workplace standards
- know when to escalate matters
Overview: A Code of Conduct is the foundation for workplace expectations. This module helps workers and managers understand behavioural standards, professionalism, integrity, and conflicts of interest.
Worker Training
- what the Code of Conduct is and why it matters
- expected workplace behaviour
- how conflicts of interest can arise
- the importance of honesty, integrity, and professionalism
- the consequences of breaches
Manager Training
- set the behavioural standard
- apply conduct expectations fairly
- respond to breaches appropriately
- reinforce standards across teams
Overview: Every workplace needs a clear process for handling concerns fairly and respectfully. This module helps workers understand how to raise issues and helps managers understand how to respond without making matters worse.
Worker Training
- what a complaint or grievance is
- the difference between informal and formal complaints
- when self-management may be appropriate
- how to raise concerns respectfully
- what the process may look like after a complaint is made
Manager Training
- what to do when a worker raises a concern
- what not to do when handling complaints
- listen, document, and respond appropriately
- when to escalate matters
- how to support the worker while following process
Overview: Drug and alcohol issues can create serious safety, performance, and conduct risks. This training helps businesses set clear expectations around impairment, reporting, support, and workplace safety.
Worker Training
- how drugs and alcohol can affect safety and performance
- what the policy applies to
- the difference between prohibited and non-prohibited drugs
- rules around impairment, testing, driving, and machinery
- support options that may be available
Manager Training
- recognise and respond to potential impairment concerns
- what to do when a policy breach is suspected
- manage testing and reporting processes
- reduce safety risks and manage issues consistently
- support workers appropriately
Overview: Harassment and sexual harassment remain critical workplace risks. This module helps workers and managers understand what harassment looks like, the legal and workplace implications, reporting expectations, and the importance of prevention.
Worker Training
- what harassment and sexual harassment are
- examples of inappropriate behaviour
- the impact these behaviours can have on individuals and teams
- workplace reporting options
- where support can be accessed
Manager Training
- responsibilities in prevention and response
- how to guide workers through reporting and support
- current obligations around workplace sexual harassment
- role model respectful behaviour
- help create a zero-tolerance culture
Overview: Manual handling injuries are one of the most common preventable workplace injuries. This training helps workers understand how injuries happen and how to reduce risk through safer work practices.
Worker Training
- what manual handling is
- how injuries occur
- what hazardous manual handling looks like
- how to identify and assess manual handling risks
- safer ways to perform physical tasks
Manager Training
- identify common manual handling risks
- reduce injury exposure in teams
- support risk assessments and safer systems of work
- use training to reduce preventable claims and injuries
Overview: Policy induction training is one of the most important parts of bringing new workers into the business. It helps workers understand workplace expectations early and helps managers apply policies consistently.
Worker Training
- Code of Conduct
- bullying and discrimination
- harassment and sexual harassment
- complaints and grievances
- WHS
- social media
- drugs and alcohol
- psychosocial hazards
- right to disconnect
Manager Training
- understanding and applying policies
- consistent workplace leadership
- handling issues properly
- setting the tone for behaviour and compliance
Overview: For disability support and NDIS-related businesses, privacy and conduct obligations are critical. This training helps workers understand personal information handling, dignity, privacy requirements, and the NDIS Code of Conduct.
Worker Training
- what workplace privacy includes
- how personal and sensitive information must be handled
- privacy principles relevant to the workplace
- responsibilities under the NDIS Code of Conduct
- how privacy links to dignity and respectful service delivery
Manager Training
- reinforce privacy expectations
- reduce privacy breach risks
- strengthen compliance through training and systems
- support respectful, lawful service delivery
Overview: Psychosocial hazards are a major workplace issue and can affect mental health, wellbeing, productivity, and safety. This module helps workers and managers understand what psychosocial hazards are, how they arise, and what can be done to reduce risk.
Worker Training
- what psychosocial hazards and risks are
- common examples such as high job demands, poor support, bullying, violence, and poor workplace relationships
- how psychosocial hazards can cause harm
- how to report concerns
- how to help support a healthier workplace
Manager Training
- identify psychosocial hazards within teams
- reduce psychosocial risk factors
- support worker wellbeing
- respond to concerns appropriately
- meet workplace health and safety expectations in this area
Overview: The right to disconnect is now an important workplace topic for many businesses. This module helps workers and managers understand after-hours contact, reasonable expectations, and workplace boundaries.
Worker Training
- what the right to disconnect means
- when work-related contact may be refused
- what can make refusal unreasonable
- how to communicate working hours clearly
- how to maintain healthier work-life boundaries
Manager Training
- respect employee boundaries
- when out-of-hours contact may be appropriate
- avoid routine after-hours contact
- manage expectations lawfully and practically
- lead by example
Overview: Some workplaces face increased risk of robbery, threats, or critical incidents. This module helps workers understand how to respond calmly and safely in high-risk situations using the CCOP strategy.
Worker Training
- how to respond safely during a robbery or threatening incident
- the CCOP strategy
- how to remain calm and compliant
- what to observe safely
- what to do once the threat has passed
Manager Training
- support workers after an incident
- reporting and follow-up expectations
- improve workplace readiness and reduce future risk
Overview: WHS training remains one of the most important foundations of a safe workplace. This module helps workers understand their responsibilities and helps managers reinforce safer systems of work.
Worker Training
- what the workplace health and safety policy requires
- their responsibilities as workers
- how to report hazards, incidents, risks, and injuries
- why safe work procedures matter
- how to contribute to a safer workplace
Manager Training
- supervisory and leadership responsibilities
- respond to hazard and incident reports
- reinforce safety systems and standards
- support safer day-to-day operations
Overview: When serious complaints or misconduct issues arise, businesses need to handle them properly. This training helps managers understand when an investigation is required and how to approach the process fairly and lawfully.
Worker Training
- what a workplace investigation is
- when a workplace issue may result in investigation
- the importance of process, confidentiality, and cooperation
Manager Training
- when to commence a workplace investigation
- how to plan and scope an investigation
- procedural fairness and natural justice
- how investigations support defensible business decisions
- the difference between investigator and decision-maker roles
Overview: Tailored training designed specifically for your business, your workers, and your workplace risks. AHR works with you to develop practical, easy-to-understand training aligned to your policies, procedures, and real-world scenarios — ensuring your team learns what actually matters.
Worker Training
- training aligned to workplace policies and procedures
- practical skills for handling real-world scenarios
- awareness of workplace risks and responsibilities
Manager & Supervisor Training
- customised HR, IR, and WHS topics relevant to your business
- strategies for supporting workers and ensuring compliance
- flexible delivery options to suit operational needs
Suitable for managers, supervisors, and workers, customised training can cover any HR, IR or WHS topic relevant to your business.
Delivered online or in person, with flexible session lengths to suit your operations.
Delivery Options
Delivery options to suit your workplace
We can tailor workplace training to suit your business, your people, and your operational needs.
Face-to-face training
Ideal for stronger engagement, site-specific discussion, group interaction and practical delivery.
Online training
Ideal for remote teams, smaller groups, multiple locations or businesses wanting flexible delivery.
Tailored training
- your workplace policies
- your industry
- your specific risks
- onboarding needs
- refresher training requirements
- problem areas you want addressed proactively
Contact AHR
Need workplace training for your team?
If you want practical workplace training that helps protect your business and support your workers and managers, talk to AHR.
We can help you choose the right modules, tailor the content to your workplace, and deliver the training in a way that works for your business.
Contact
+61 1800 577 515
info@assurancehr.com.au
The workplace problem solvers.
Enquiry Form