It can some times feel like you are juggling so many areas to hold your organisations internal and external culture together.
Be it their internal culture where one bad hire can upset the whole workplace culture of your organisation, effecting staff morale, productivity and ultimately the bottom line
Your external culture where you want customers to come into a friendly welcoming atmosphere. A place they come regularly to and tell all their friends. One bad experience can ruin all of that. You need to ensure that what you think is being portrayed is just that. You need to not only measure the customer centricity of your organisation but also of your competitors. Engaging in programs such as mystery shopping.
Find out how we can make your culture better.